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For more information about our Internet Store policies and
procedures
select one of the subjects below:
Taps offers numerous ways to order products. You may order directly on-line through our Internet Store, by email, by mail order, by fax or by phone. If you cannot find what you are looking for in our current Internet Store, please contact us by email, phone or fax. Describe your requirements so that we can reply promptly with additional product information, availability and pricing.
Catalogue Orders
If you are ordering products from our catalogue, the procedure is easy and automated. We use a "virtual shopping cart" system which allows you to browse or search our catalogue and add items you find to your personal shopping cart with just a few clicks of your mouse. You can add or remove items from your list at any time. You are in full control of the process and can change your mind about any item at any time.
The shopping cart can also be used to as personal reference list. You can add items to your shopping cart then save the shopping cart so that it will be there next time you return to our Internet Store.
Once you are satisfied with the products in your shopping cart, proceed to the secure ordering process where you choose the ordering or quotation method best suited to your needs.
For credit card orders, information is processed in a secure server and uses the secure encryption capabilities of your browser to protect your private data. Customers that do not want to supply personal or business data over the Internet can print out the order form for faxing or mailing to us. The printed form will include all the order information about the products you have selected; you just have to add the shipping address and payment information; then mail or fax the form.
For a step-by-step description of the procedures for selecting and ordering products from our catalogue, refer to Help using the Internet Store
Special Orders
If you don't see a product in our catalogue you can still order it from Taps. Click on the "Quotation" link from any catalogue page then enter a description of what you are looking for in the quotation form. A customer representatives will contact you by email, fax or phone with the quotation.
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Credit card payments are accepted for all Internet purchases. Taps accepts Visa and Mastercard. Payments are charged to your credit card just prior to your order being shipped. If for any reason product cannot be shipped exactly as ordered within two business days, then an order adjustment will be emailed to you and payment and shipping will be delayed until you have approved any adjustments.
Orders may also be prepaid by personal cheque. All cheques must be made payable to TAPS BATH CENTRE in Canadian or US funds. Orders paid by cheque will be held up to 10 days for clearance.
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For your convenience Taps offers products for sale in both Canadian and US dollars. To select the preferred currency, go to the Taps Bath Centre main entrance and click on either the Taps Internet Store - US or Taps Internet Store - Canada.
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Most orders will be shipped using UPS from our warehouse in Toronto, Canada. All in-stock items are shipped within 2 business days of receipt of order. Products are delivered within 3-12 days from shipping date, depending on the distance from our warehouse.
Non-stock items may take 1-6 weeks from order date. If Taps is unable to ship product immediately upon receipt of your order, we will quote you a specific shipping date by email for your approval.
Unless indicated otherwise, our Internet Store system automatically calculates shipping costs for your approval prior to your finalizing the order.
If you have special shipping requirements, such as overnight air freight etc., use the Request for Quotation feature of our checkout process. Specify your special shipping requirements in the comments area of the quotation form.
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Taps collects GST and PST for orders shipped to addresses in the province of Ontario. For Canadian Shipments outside of Ontario only GST is collected. These taxes are automatically calculated on-line for you to review prior to placing your Internet order.
Taps does not collect sales tax on orders delivered to the US.
For deliveries to the US, shipping costs are automatically included in our Internet store quotation, but brokerage and duty are not included. With free trade most of our products are shipped to the US with little or no duty. However, some products manufactured outside North America may carry a duty charge of up to 10% for US destinations. This charge along with the brokerage is collected by the shipper and is not included in the Taps standard Internet quotation. If you require a quotation for duty and brokerage prior to ordering, please use the Quotation feature of our Internet Store and state your requirements in the special instructions area.
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As a reseller of major brand name products, all items sold are covered by a manufacturer's warranty.
All warranty claims are channelled through Taps. Contact our Customer Service Department by email, phone or fax. Appropriate follow-up arrangements will be handled by Taps.
Should you require any assistance with service, missing parts or additional instructions during installation, again, contact our Customer Service Department.
Shortages, damages or missing parts must be reported no later than 15 days from shipping date.
Unless otherwise stated, all warranties and replacement parts cover products only. Taps is not responsible for any plumbing or installation charges.
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If you are not satisfied with your purchase, return the items (insured) by UPS or by Canada Post within 30 days of shipping date accompanied by the Packing Slip for a prompt refund or credit (delivery charges not included). Only merchandise in new and resaleable condition and in original packaging will be accepted.
Unless authorized by Taps and accompanied with a Taps Return Authorization Number, Taps will not accept for return and/or refund any goods which have been installed. Return Authorization Numbers must be obtained from our Customer Service Department either by email, phone or fax.
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